Account Reactivation

For security purposes, an account registered in DoD environments will expire after 30 days of inactivity. This policy applies to HmC.

Note: You will receive an email notification three days prior to its official expiration. Log in to avoid account deactivation.

Request Reactivation

If your account expires, follow these instructions to request reactivation

  1. Navigate to HmC or
  2. Click the "Sign In" button and attempt to log in.
  3. Once your log in fails, click the Account Assistance link.
  4. Select the Inactive Account option.
  5. Follow the steps for reactivation.
  6. Once your request has been processed, you will receive a confirmation email.

Please note: A HmC account reactivation may require re-approval. Here is information to approve your account: HmC account approval

More Help

Learn more about Account Reactivation via our Youtube video series: